Associate Professor at the University of Bergamo and a senior researcher of CELS, the Research Group on Industrial Engineering, Logistics and Service Operations of the Department of Management, Information and Production Engineering. His main teaching subjects are Operations and Service Management. His research activities mainly focus on organisation and management of After Sales Service with a specific interest in service chain configuration, organisation and performance measurement. Recently his interests have extended to servitization and Product-Service Systems. In particular, he's working to study how the adoption of the lean paradigm could support companies in increasing the efficiency and effectiveness of their Product Service System design, development, management and delivery.